What to do if online casino won’t pay

As a gambler, you should be able to cash out the winnings you get from a casino gaming session. If the casino fails to honor your payments, you should take some steps to make sure they have paid.

In this article, you will learn a few things that should be done when an online casino fails to pay your winnings.

First Steps Before Taking Action

If you fail to receive your winnings from a casino, do the following instead of getting frustrated:

Confirm Your Payment Info: Make sure the details you have filled in are correct and that they are up-to-date.
Check Terms and Conditions : Visit the terms and conditions page to learn more about how the site processes payments.
Confirm your Verification Status: Certain gaming platforms ask players to verify their identity before asking for a cash out. Check if your verification is 100% done.
Wait: Yes, you should give the transaction time to process if you have confirmed all of the above aspects. Casino cash outs require a day or three to complete.

Common Reasons Why Casinos Delay Payments

Casinos might delay processing your cash out because of some reasons. In most cases, they might be willing to pay but due to some errors or technicalities, the payment delays.

Here are some reasons that might cause the delay:

If the verification process takes long, you may not receive your payment until it is confirmed.
If the site experiences server errors, you may have to wait until they fix such errors but they might also communicate to you about the issue.
If you have not completed the rollover terms of bonuses, the payment will have to delay until you are done.

How to Contact the Casino Properly

After verifying that all your details are correct but the payment isn’t coming yet, you can take the next steps.

These are the steps you should take:

Use the right contact method: Many online casinos have a live chat option, a phone number, email and maybe some social media pages. The live chat is one of the best and fastest ways you can use to reach the agents.

Keep Records: Make sure you document the conversation you will have with them. It will be good to use email because it makes it easy for you to save the conversation and other evidence.

Give them Time: If the casino says they will look into your issue, you should give them time to do so before trying other means.

When and How to Contact Gambling Authorities

If the casino does not resolve your issue, even after trying many times, you can involve the regulator.

The regulator is the body that has licensed the casino. So, getting in touch with them can help you in resolving the payment issue.

So, do the following:

Find the regulator by browsing up to the footer of the homepage.
You can write a detailed complaint and send it over to the regulator via email or any other provided contact info. Make sure you have attached all the details regarding the issue.
You should give them some time so that they can look into your issue and they will get in touch with you soon.
Also, you can try to follow up if the timeline they have given you lapses.

Using Third-Party Mediators

You can also use third party mediators if the regulator does not seem to solve the issue.

Most of these mediation services help players who want justice from the casinos they were playing at.

You can try the following:

Get in touch with a casino review platform because they have a section that is meant for player complaints.
Follow the simple process on their site to submit your complaint. You can also reveal some of the steps you have already tried but failed to work.
Give them some few days to work on your issue and they will get in touch with you when it is done.

Legal Options Available

You can still work with a lawyer but you should keep in mind that this process will take more time and money. Just find a reliable lawyer, especially the one who handles issues related to gambling and explain to them what really happened and they will be willing to assist you.

File the lawsuit and if possible, you can try arbitration so that the issue can be handled without appearing in court.

Conclusion

When a casino refuses to pay the money you won after playing games, you can contact them, involve the casino’s regulator, or even third party mediators. If all of these do not work, you can find a lawyer to help you with a lawsuit.